Gazelle Ultimate C380 HMB

My sales guy was really good. Listening to my needs and recommending solutions within my price range. We were able to conclude the sale in under an hour!

Love my new bicycle! Makes riding so much more enjoyable, and interesting. Thanks go to Logan for all his knowledge about these bicycles. Made the choice so much easier.

Thoroughly enjoying the Gazelle. Logan was very knowledgeable and was able to answer all of my questions. prior to this purchase I had never heard of a Presta valve. While on a Gazelle users Facebook page I came across a suggestion of getting an adaptor so that air compressors at gas stations etc could be used to fill the tires. Luckily I asked for one and Logan gave me an adaptor before leaving the store. When I got home Tuesday nite I took the bike out for a quick ride and did notice that the rear tire seemed to be a little soft compared to the front. I just assumed it was because of my weight. When I went to go for a ride the next morning the rear tire was entirely deflated. Luckily I had the adaptor and was able to inflate the tire using my air compressor that I keep in our car for emergecy use. I called the store and spoke to a Luke about what I should do. I have a tire pressure gauge that fits the Schraeder valves but obviously not the Presta valve. As I said I had no previous experience with the Presta valves and now see that you can buy tire pressure gauges for the Presta valve. My next purchase I guess. Why did the tire go flat? No answer to that but I did advise Luke that both front and rear valve stems were loose. I hand tightened each so that there is no movement. So far each tire seems to be fine so hopefully the valves are o-kay. As far as the bike goes, other than the issue with a flat tire we are very pleased. I do have 3 suggestions for you that might make the buying experience a little better. I'm not sure I would have have been given an adaptor if I had not asked for one but in view of my experience every bike that goes out of your store should include and adaptor. I also asked about theft protection and Logan explained the Garage 529 program to me. I agreed to the program and was billed the$15 for it. This is something that could be included on every bike purchase. Your customers would be impressed and it is only a small cost to you. My last suggestion would be to have a page made up with some of the basic information on it that customers might typically ask about, things like tire pressure, how to fill and measure the psi, maintence do's and don'ts, scheduled service appointments etc. Thanks for taking the time to read all of this and best wishes to you during these times. Will definitely recommend the Gazelle and Scooteretti!!

Although I have yet to ride my bike due to weather, it sure looks great and I think I made the right decision as far as a quality ebike is concerned. I hope it lives up to my expectations and I feel I had good experience from you.

Excellent service, very helpfull. It’s the best place for anyone who is looking for a Ebike. Thank you