Yes we are open Monday to Saturday. We are ensuring that all public health guidelines are respected and that our retail store remains a safe place for our staff and for our customers.
All online orders for in-stock items are shipping normally (typically 1 business day). We have hired additional staff and implemented new systems to cope with the significant increase in orders and are pleased to announce that our order processing times are actually faster than ever!
Yes, we do. We are pleased to offer the convenience of shopping online at scooteretti.com and picking up your item(s) safely using our FREE curbside pickup service.
Simply select "Pick Up" at the checkout on the delivery page. Once your order is ready for pickup you will receive a notification that your order is ready. Once you arrive at the store simply contact us at 613-244-0000 and a team member will bring your order to you.
Since the beginning of the COVID-19 crisis, we have been proactive in implementing numerous preventive measures across our workplaces including enhanced cleaning and disinfecting protocols, mandatory handwashing, and strict social distancing protocols.
In order to keep all of our employees and customers as safe as possible, and in support of collective efforts against COVID-19, we are also putting in place all measures indicated by the provincial governments in order to ensure a healthy and safe environment.
The health and safety of our customers and employees is our top priority. We have therefore increased our cleaning protocols to ensure a safe shopping environment, and we have put other measures in place.
Know your limits
- We've placed health and security standards signage throughout your store to remind you of the social distancing and safety measures in place;
- We’ve placed distancing markers on the floor in order to encourage customers to maintain a safe distance from store staff;
- Washroom use is reserved only for employee use at this time.
- We ask customers who have any cold, flu, or other potential COVID-19 related symptoms or who have recently traveled abroad or have come in close contact with anyone with symptoms to please shop online.
Yes, based on current Ontario government regulations we are permitted to offer an in-store appointment to customers interested in purchasing an electric bicycle. Contact us here to book an appointment.
Yes absolutely, based on current Ontario government regulations we are permitted to offer a curbside drop off for service and repairs to our customers on their electric bicycles. Contact us here to book an appointment.
Once your electric bike has been serviced, a full complimentary electrostatic disinfection of your bike will be completed for your safety.
We are here to help answer any questions you have and assist you with your purchase. We offer several ways to help:
- Dial 1-888-542-9910 Monday to Saturday from 10 AM to 5 PM EST.
Book An Online Consultation (electric bike sales only)
- Click here to book a 1 on 1 consultation with one of our experts at a time that's convenient for you.
Indeed our retail superstore is located in Ottawa's trendy Byward Market. Our retail shop is open 6 days a week and offers a full selection of high-quality electric bicycles and unique accessories along with Canada's only Bosch eBike Expert's repair & service facility.
Our address is:
85 Murray Street
(between Parent & Dalhousie streets)
Come meet the staff and have a Cappuccino, Espresso or Tea on us!
We'd love to meet you.
We are proud to say that we are Canada's only Bosch eBike Expert Certified retailer. What does that mean? Well in our industry that's the Gold standard that recognizes a retailer as truly being the very best in the industry. We are so proud to be the only retailer to have this designation since 2016! We don't say we are the best we actually have been awarded this extremely prestigious certification for actually being one of the very few worldwide to have obtained this level of excellence.
At Scooteretti® each and every customer is welcome to visit us firsthand and see for themselves our large state of the art retail store, service center.
If in doubt we always suggest doing a little research on whom you are buying from. We suggest using Google Maps or similar to locate their shops and one will quickly see that many of these shops are just garages, small sub-1000 sq. ft with little to no inventory, but merely have a website and a few bikes.
At Scooteretti® we firmly believe in both before and after-sales support. Our customer's always have FREE access to our trained, expert staff for as long as they own their bikes. Our staff not only sell electric bicycles we actually own and ride them as well.
COMMON QUESTIONS ABOUT ELECTRIC BIKES
We try to keep our website as up to date as possible. On occasion, there may be a product from one of our suppliers that is not currently listed on our website. If you don’t see the product you are looking for, please reach out to us and we'll do our best to get it for you.
North America: 1-888-542-9910
Absolutely, we are always here to help and answer any questions you may have. There is no such thing as a dumb question(s).
We also offer our concierge service where you can book a 1 on 1 consultation with one of our experts who will be pleased to assist you in selecting a product that best suits your needs.
We pride ourselves on never being pushy, our customers have made us who we are today because of our non-aggressive but rather informative and knowledgeable sales approach. We truly believe in customer service excellence.
This is a topic that must be taken seriously. Unfortunately, most only retailers cheat the system and ship these items illegally in order to save on the cost of training and added shipping costs. If caught this can mean a whole lot of trouble and fines for both the retailer and the customer!
Lithium-Ion batteries are classified as dangerous goods in all countries worldwide! Since lithium batteries are designed to provide high levels of power, the electrical energy in these batteries is significant, meaning that such batteries can sometimes generate a great amount of heat if short-circuited. In addition, the chemical contents of these batteries may catch fire if damaged or if improperly designed or assembled. For these reasons, there are safety regulations controlling the shipment of these types of batteries. All lithium batteries manufactured by reputable companies like Bosch ensure that their batteries are not only tested & certified they are safe for consumer use.
It is a legal requirement that all shippers be trained and certified to the applicable regulations in order to ship these products.
At Scooteretti we are proud that each one of our shippers is trained and certified to ship Dangerous Goods by airfreight, sea freight, and ground worldwide. We are proud retailers to have received our onsite Transport Canada certificate of full compliance.
SHIPPING & FULFILMENT
Orders will typically be dispatched within 1-2 business days. Electric bikes and some non-stock items may take a few days longer as they require thorough testing, inspection, assembly, and special packing prior to shipping.
If your order has been in processing for more than 3 business days, please contact us at firstname.lastname@example.org and one of our friendly staff will be pleased to assist you.
As soon as your order is shipped you will immediately be sent tracking information for your order. Please note that it can take up to 1 business day for tracking details to appear on the shipping carrier's website.
Your order will be shipped in one of 2 ways:
- For items that receive FREE shipping (Canada & continental USA only) a carrier will be selected based on the destination address. Once your order ships, you will be notified immediately of the carrier used along with the tracking information.
- If you selected a specific carrier at the checkout then a tracking # will be sent to you once the item(s) are ready to be shipped.
*Note: On some occasions such as Dangerous Goods shipments (ie. batteries) the carrier selected at the checkout may not be able to ship to your delivery address. In such cases, one of our customer service representatives will contact you with an alternative option.
Scooteretti is proud to have partnered with the best carriers in the world such as UPS, FedEx Express, FedEx Freight, DHL, Canpar, and more. At the checkout page, you will be able to select your preferred carrier of choice for all orders that do not ship for FREE.
We ship our products daily to over 130 countries. If you don’t see your country listed at the checkout, please contact us for assistance:
North America: 1-888-542-9910
We apologize that your shipment didn't arrive in perfect condition! Please refer to our shipping page here for additional steps and one of our customer service representatives will be pleased to assist you.
RETURNS & CANCELATIONS
At Scooteretti, we believe in selling high-quality products that have been tested and approved by our team. This attention to product detail allows us to ensure that the products we sell meet our standards for quality and fun but more importantly this allows us to uphold high standards of quality and customer satisfaction.
We understand how important it is to find products that you like, and as such are happy to facilitate returns on most items to ensure you are 100% satisfied.
Please see our returns policy here for assistance: Complete A Return
Pre-orders may be cancelled at any time prior to the items arriving at our warehouse or retail location. All pre-order cancellations will be subject to a cancellation fee as follows:
- Electric bicycles will be subject to a $250.00 cancellation fee per bicycle.
- All items other than electric bicycles will be subject to a 15% cancellation fee per cancelled item.
Please contact us and one of our customer service representative will be pleased to assist you.
North America: 1-888-542-9910
Orders Shipped Within Canada:
Yes, we must legally charge taxes based on where the item(s) will be shipped to. Once you checkout and enter your shipping details the appropriate taxes will be displayed.
If the item(s) are being shipped within Ontario we would charge the 13% HST.
If items are shipped to Alberta we would charge just the GST at 5%.
Orders Shipped Outside Of Canada:
No, we do not charge any sales taxes on the items that are being shipped outside of Canada. Duties and import taxes (if applicable) may be collected at the time of delivery in the destination country.
RETAIL FINANCING OPTION
Our partner PayBright has financing plans that allow you to break down the cost of your purchase into a series of affordable monthly installments. This allows you to complete your purchase with confidence and get the product(s) you really want without having to settle.
*Available in Canada only
You can quickly and easily apply for PayBright financing.
At the "Checkout" once you reach the payment page, simply select PayBright as the payment method. You will be redirected to Paybright's secure customer portal.
Get set up with an account by entering your mobile phone number and create an account in under 60 seconds!
Confirm your payment plan by following the easy to follow steps and you're done. Time to enjoy your new purchase!
There are several flexible and affordable payment plans to meet your needs that range from 3 months to 60 months.
Payment terms give you the flexibility to select a term that works for you and there are never any penalties for paying your loan early! Now that's convenient!
Your payments will be set up as convenient pre-authorized debits that are configured during the PayBright account set up process.
As your loan is with PayBright you will need to contact them directly to ensure your confidentiality. Simply log in to your PayBright account for assistance.
Absolutely, simply log into your PayBright account or contact a PayBright customer service representative who can assist you.
We do our best to offer great prices on the products we sell and are committed to providing you with low and reasonable prices on the products we sell.
If you find a current lower price online from a manufacturer's authorized retailer on an identical, in-stock product, tell us and we’ll match it plus beat it by 10% of the difference.
Click here for details.
We make it super easy and available 24/7. On each product page simply click on the "Price Match" tab and enter the details of the competitor's lower price then add the item to your cart. It's as easy as that!
In the rare event that you find an identical product offered by another authorized Canadian retailer at a lower price we would be pleased to price match their price + offer you an additional 10% of the difference. Click here for our policy details.
To request a price match guarantee request, simply fill in the following:
1- Paste a link to the exact product on the competitor's website.
2- Enter the advertised price of the product.
3- Shipping costs to you from the competitor.
Simply proceed to complete your order. Once we receive your order we will verify that the information is accurate and offer you the price match + 10% of the difference automatically and adjust the pricing of the product(s) purchased automatically and only bill your method of payment based on the actual adjusted price.
If we are unable to offer a price match, one of our customer service representatives will reach out to you.
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To contact Scooteretti Customer Service via email:
- Select Contact Us from the bottom of any Scooteretti.com page
- You will receive an email from one of our customer service representatives within 1 business day.
To contact Scooteretti Customer Service via telephone:
- Dial 1-888-542-9910 Monday to Saturday from 10 AM to 5 PM EST.