Do you have a question about Scooteretti products or services?
We are here for you.
CONTACT US
Message Us
Our team would love to connect with you! Please fill out the online support request form here and we'll get you in touch with a Scooteretti® expert. Of course, you can always call us or drop by our Ottawa - Gatineau area superstore store anytime as well!
Visit Our Superstore
85 Murray Street, Ottawa, Ontario
Store Hours
Monday - Saturday: 10:00am - 5:00pm
Sunday: Closed
Frequently Asked Questions
What are your store hours?
Our store hours are Monday - Saturday from 10:00am - 5:00pm EST.
What are your service deparment hours?
Our service department is open Monday - Friday from 10:00am - 5:00pm EST.
Do you repair all brands of electric bikes?
Due to the high demand for our specialty services, we only providing service to customers who have purcahsed a bike from us only or that are powered by the Bosch eBike system.
If you have an ebike with a Bosch system, we may on occasion have availability to offer service. Please contact our customer support team for availability.
I need technical support for a product purchased elsewhere. Who can I speak to?
Unfortuantely we only offer technical support on the products we have sold. We suggest reaching out to the retailer or manufacturer of where the product was purchased from for assistance.
Do I need to set up an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you ship internationally?
Smaller like items such as spare parts and accessories can be shipped worldwide.
For ebikes we only ship within Canada.
How long does it take to ship an order?
We typically ship all in stock orders within 1 business day (Monday-Friday) excluding holidays.
How long does it take to receive my order?
As we ship worldwide shipping times will vary greatly depending on the shipping method selected. This can range from express next day service to up to 14 days.
If you have questions about shipping times to your location, simply contact our support team for asssitance.
Do you offer financing options?
Indeed we do. We have fast and easy financing available at the checkout*. Simply select one of our financing options as a method of payment and the system will walk you through the easy to follow steps.
*available for Canadian residents only at this time.
I have a question about your products and need help.
No worries our gurus are here to help. Simply reach out to us via one of the following methods that's easiest for you:
- Local Phone: 613-244-0000
- Toll Free: 1-888-542-9910
- Email: sales@scooteretti.com
- Online Consultation (ebike sales only): Help me choose an ebike
What is your return policy?
Please click here for our return policy.
As we live 4 hours away from Scooteretti we decided to try their online video consultation. Not only did it save us time and money, it was like we were in the store with them. The experience was simply amazing, and we love our electric bicycles from them.
3 Ways
We're Here Here To Help You
OK there's most likely more, but here are the most popular.
Meet 1:1 with one of our electric bike experts at a time that is convenient for you. Our electric bike expert will help answer any questions and show you the different models we have. As always, our no pressure sales environment makes shopping educational, stress free and enjoyable. BOOK NOW
Live too far away from our store? No problem. Book a live video conference with one of our experts who will help answer any questions about electric bikes that you may have from the comfort of your home. BOOK NOW
Prefer to chat by phone? No worries, we can call you at a time that is convenient for you. We always suggest being near a computer so we can walk you through the options that are best for you. BOOK NOW or call 1-888-542-9910
Meet 1:1 with one of our electric bike experts at a time that is convenient for you. Our electric bike expert will help answer any questions and show you the different models we have. As always, our no pressure sales environment makes shopping educational, stress free and enjoyable. BOOK NOW
Live too far away from our store? No problem. Book a live video conference with one of our experts who will help answer any questions about electric bikes that you may have from the comfort of your home. BOOK NOW
Prefer to chat by phone? No worries, we can call you at a time that is convenient for you. We always suggest being near a computer so we can walk you through the options that are best for you. BOOK NOW or call 1-888-542-9910
