Gazelle Arroyo C5 Elite

Watts is a very poor way of measuring how powerful an eBike motor is. A high wattage motor that is inefficient will give the rider less power at the wheel than a more efficient motor that has a lower wattage rating.

Remember when you used to buy 60, 80, and 100-watt light bulbs? Then LED light bulbs came out and suddenly they are now rated at 5-10 watts. These new technologically advanced lightbulbs are much more efficient than the old-style lightbulbs. They are now 6 to 10 times more energy efficient and in many cases produce more light output.

So as you can see Watts are simply the measure of how much electrical charge is flowing and is not related to the product's actual performance.

Torque is HUGE and is incredibly important with e-bikes as it is the most accurate way to measure the power around the wheel or the crank. More torque = easier to pedal.

Newton Meters (Nm) is the units of measure used for torque, the higher the Nm number, typically the more assist your eBike will give you.

Now don't be fooled by high Nm ratings from some manufacturers as you always want to know the actual continuous torque (what you can get for an extended period of time) and not the peak torque rating(something you will feel for a fraction of a second only).

Our certified eBike Experts are here to help if you have any additional questions.

Typically, it will take us approximately 1-3 business days to assemble, test, and pack your ebike. Subsequently, the shipping time will vary between 1-7 business days, depending on your location. Don't worry, you'll receive a delivery tracking number by email once your ebike(s) ship..

Certainly, we provide a free consultation service that allows you to have a discussion with one of our electric bike experts. Our team is committed to helping you and can be reached via phone, video call, or in person at our Ottawa superstore. To book your consultation, click here.

The short answer is no. All of our electric bicycles are 100% compliant with Canadian legal regulations which states that all electric bicycles must not exceed 32 Km/h (20Mph) under electric assist.

It is illegal to use an electric bicycle that exceeds this speed on public roads and a rider can be criminally charged by doing so.

Yes we can ship our electric bicycles to some countries outside of Canada. Depending on the Brand we may have some restrictions as to whether we can do so.

Please contact our customer support team for requests to ship eBikes outside of Canada.

▶ Certified products mean all applicable requirements of the relevant safety standards are met.

▶ The certification provides an unbiased safety assurance that eBike systems comply with rigorous testing protocols to prevent safety hazards.

▶ The compliance is ensured by third party field reps conducting periodic, unannounced on-site inspections of certified products at the manufacturing locations worldwide.

▶ All chargers are certified to UL 1012 & CSA 107.2.

▶ All our chargers are certified to UL 1012 & CSA 107.2.

▶ The battery, charger, drive unit and display make a complex electrical system. Therefore a standard has been developed to test for electrical and fire safety: UL 2849. This gives consumers the confidence that their product is safe.

▶ It is important that the entire eBike system is certified and not just the battery. When factoring safety in your purchasing decision ask for confirmation that the complete system is certified to UL 2849. A Certification logo for our complete eBike Systems can be found on our battery packs.

This can be due to several factors but the typical reason is simply cost for these brands. As this would require that they change many aspects of their build quality and design of their products in order to comply.

Having a complete system is more than just a battery charger. It includes the battery, displays, motor, sensors and cables as well.

Our team is here to help. You can reach us through our contact page here! We will be happy to assist you.