Poor customer service
"The Bosch smartphone grip itself is an awesome product — solid build, works exactly as expected, and I’m happy with the item. Unfortunately, the experience with Scooteretti’s customer service was disappointing. After purchasing the smartphone grip, I received an email from one of their sales reps saying I would also need the Bosch Kiox 300 display for it to work. Based on that advice, I ordered it. Later, I found out my dad’s bike didn’t need the Kiox 300 at all. When I contacted Scooteretti to return it, they made me pay for return shipping, which cost me $23, even though the extra purchase was based on their recommendation. If you’re unsure, it’s probably better not to tell customers “you need this” unless you’re confident. That advice directly caused an unnecessary purchase and extra cost. Great product — but the customer service and accountability could definitely be better."