Fee

We recently picked up our first e-bike at Scooteretti in Ottawa. The experience from first entering the shop until we left was extremely positive. We were greeted at the door, welcoming us in to look around, and offered bottled water to drink. The store was spotless and well laid out. After browsing the interesting e-bikes the manager went over our tandem with us, spending considerable time explaining how the Bosch system worked. He also installed the waterproof panniers by Ortlieb and demonstrated their ease of removal and mounting.
Prior to leaving the shop the staff took a photo of us with our new ride because we came dressed for adventure when picking up our purchase.
Our first e-bike 2-3 hour ride was a blast. We are still smiling. Returning to Scooteretti the following day, and not riding because of inclement weather, I enjoy browsing in bike stores. I was greeted warmly, asked about our cycling experience so far, and educated more on specifics of various e-bike drivetrains and models. Overall a wonderful experience. The biggest plus - knowing another customer offered them double for what we paid for our tandem- we know this because an experienced, friendly, e-bike rider stopped us in Gatineau Park and told us he offered Scooteretti double the list price- the shop knew his name confirming his story. With bikes hard to obtain these days, and businesses trying to survive, it’s nice to see the honesty in people.

Highly recommended