Team Leader | Scooteretti Careers in Ottawa, Ontario

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Team Leader

The role of Team Leader is responsible for managing and leading our team of employees. The team leader is responsible for communicating company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance. Provides ongoing assistance to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

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Team Leader Job Duties:

  • Supports management and performs management duties when the manager is absent or out of the retail store
  • Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Assists management with hiring processes and new team member training
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
  • Communicates deadlines and sales goals to team members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Conducts team meetings to update members on best practices and continuing expectations
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards
  • Provides exceptional customer service, including interacting with customers, answering customer enquiries, and effectively handling any customer concerns

Team Leader Skills and Qualifications:

  • 1 Year minimum Retail and or Management Experience
  • 1 Year Industry Experience (preferred)
  • Strong Leadership Skills
  • Strong Oral and Written Communication Skills in English (French considered an asset)
  • Strong Motivational Skills
  • Employee Training Experience
  • Strong Sales Skillset
  • Strong Relationship Building
  • Outstanding Customer Service Skills

Scooteretti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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